Customer services

We recognise the importance of being able to offer an effective customer service function for our clients which is why Kelda Water Services can offer customer billing through to contact centre customer support for water and waste water operations.

Through our work with the Ministry of Defence we provide customer billing and contact centre support for nearly 1,100 Defence sites across the UK.   As this service is centralised and managed within our Yorkshire Office, we are able to offer a consolidated and convenient service for the MOD.

We have built our experience from working closely with our sister company Loop, an award winning customer contact and billing centre which serves over 5 million customers across the Yorkshire Region.  Loop specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop has built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for:

              

 If you are interested in how we might be able to help your business with customer services, please contact the KWS team.